1274 Eruera Street, Rotorua 07 348 8333 | 141 Cameron Road, Tauranga 07 579 9102 | www.coopersrealestate.co.nz
At Coopers Real Estate we are absolutely committed to adding extra value to our service. We live by our commitment to give our customers more! Best of all, our Added Value packages are FREE!
Our salespeople are selected on their ability to be team players – not individuals. To achieve outstanding levels of customer service, we need teamwork. People who are prepared to give and not take! Collaboration, synergy, support, encouragement and co-operation are all qualities that are critical to delivering outstanding results to our clients and to the growing success of our business.
We believe a successful business relationship should be based on trust, fairness and both parties fulfilling their commitments to each other. We don’t believe in locking our sellers into long term listing agreements. They should retain control throughout the selling process. We are confident in our ability to provide excellent service and the best result possible for our sellers. If we don’t perform, we don’t deserve your business or loyalty. If at any time during our sale program we don’t honestly believe we can achieve your desired result – we will tell you.
Our commission structure is focused on achieving fairness, value for money and high customer satisfaction. We recognize that our customers have different needs and circumstances. We provide a sliding scale structure, with discounts for an early sale. We are confident our fees provide the best value for money in the market place.
The way we do business at Coopers is built on four critical values – Honesty, Fairness, Integrity and Respect. These provide the cornerstones to our business. It is through the continuous application of these values that will ensure our success and most important of all – repeat and referral business from satisfied clients.
The market can be an extremely crowded place with a large number of properties competing for the attention of a limited number of buyers. How well your property is marketed will determine buyer activity and your eventual result. Many sellers see the wisdom in increasing the prominence of their property through investing in high profile marketing. With our commitment to fairness and creating added value, those clients that do chose to invest in accelerated marketing, receive a fee discount upon the unconditional sale of their property.
Unlike many, at Coopers our focus is on “quality not quantity”. By focusing our time, energy and resources on a limited number of listings, we are able to achieve higher levels of customer service, better communication and the best results for our clients. Put simply – we can be more effective for you.
At Coopers we are committed to “giving you more”. Delighting
our clients and ensuring that their property transaction is a positive
experience is our priority. With a removal truck and driver, plus
packing boxes available free to our clients, this is just one example
of how Coopers gives more to their clients.
Our clients are valuable, special and important to our business and we like to recognize and treat them accordingly